Principles of Managing Operations

The capstone of this series, this course is concerned with the design of systems to produce goods and services and the operation of those systems.  It discusses relationships within the company environment, particularly with marketing and product design.  Topics covered include facilities planning, TQM, cost analysis, project planning and operations resource management.


  • Operations Management Foundations
  • Operations and Processes
  • Project Management
  • Product Design and Development
  • Process Design Strategies
  • Mid-Term Exam
  • Total Quality Management (TQM)
  • Statistical Quality Control
  • Process Improvement and Performance
  • Final Exam

It is strongly recommended that students complete the other four Principles modules before attending this course.